Privacy Policy

Effective date: September 23, 2026

This Privacy Policy explains how Max Digitizing handles information collected through maxdigitizing.com, including enquiries, quote requests and artwork uploads.

Information we collect

When you contact us or request a quote, we collect the information you provide, such as your name, email address, phone number, project details and any artwork or files you upload. We also receive information you choose to share in email or live chat.

Our hosting, security and chat services may process technical information such as your IP address, browser and device information, pages visited and request times to operate and protect their services.

How we use information

We use information to respond to enquiries, review artwork, prepare quotes, communicate about projects and provide requested services. We may also use relevant records to resolve problems, prevent misuse, maintain business records and meet applicable legal obligations. Submitting the website enquiry form does not place a paid order.

Service providers and sharing

Our website is hosted by Hostinger, and website enquiry emails are sent through Titan Email. Some pages offer Tawk.to live chat. These providers process information involved in delivering their services. Enquiry details are stored in our website database and sent by email to our team; an acknowledgement may also be sent to the email address you provide.

Where necessary to carry out a project you request, relevant information may be shared with people or service providers assisting with that project. Information may also be disclosed when required by law or reasonably necessary to address fraud, security issues or legal claims.

The website enquiry form does not collect payment-card details. Please do not include card numbers, passwords or other sensitive personal information in your message or artwork.

Cookies, chat and external links

Hosting and security features, and live chat where available, may use cookies or similar technologies to operate, remember a session or prevent abuse. You can manage cookies through your browser settings; blocking them may affect some features.

Links to social networks, maps and other external websites lead to services with their own privacy policies. Information you provide directly to those services is handled under their policies.

Artwork and security

Our website uses HTTPS to protect information in transit. No internet transmission or storage method can be guaranteed completely secure. Please send only files you are authorized to share.

Uploaded artwork is made available through download links used in project communications. Anyone with a download link may be able to access the file, so keep these links private and avoid uploading confidential or sensitive personal information that is not needed for your enquiry.

How long information is kept

Retention depends on the purpose of the record, whether an enquiry or project is still active, the need to retain project and business records, and any applicable legal or dispute-related requirements. You can contact us to ask about information we hold or request deletion. Some records may need to be retained to meet those requirements, and copies may remain in backups until those backups are replaced.

Your choices and requests

You can contact us to ask about your personal information, request a correction or deletion, or raise a privacy concern. We may need to verify your identity before responding, and the action we can take may depend on applicable law and recordkeeping requirements.

If you receive marketing messages from us, you can ask us to stop by emailing orders@maxdigitizing.com or using an unsubscribe option where provided. Messages needed to respond to an enquiry or service request may still be sent.

International processing and children's information

Our service providers may process or store information in countries other than the country where you live. Privacy laws can differ between countries.

Please do not submit children's personal information through the enquiry form. If you believe a child has provided personal information to us, contact us so we can review and address the matter.

Updates to this policy

We may update this policy when our website or information-handling practices change. The effective date above identifies the current version. Any additional notice or consent required by applicable law will be handled as required.

Contact Max Digitizing

For privacy questions or requests, contact:

Max Digitizing
Email: orders@maxdigitizing.com
Phone: +1 (423) 275-3920
Address: 1034 Broadway St, Sheridan, WY 82801, USA